We use cookies to make wikiHow great. How to find a postal code; How to file a complaint; Post Office and Rates. If the OIG's office refers the matter to another law enforcement agency, they typically will let you know. This article was co-authored by our trained team of editors and researchers who validated it for accuracy and comprehensiveness. Duration: 6 to 8 weeks. Managed independently by Centre for Effective Dispute Resolution. If you’re still dissatisfied, speak to the station manager of your local post office in person to get to the bottom of it. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. Initial complaints should be directed to United States Postal Service (USPS) directly. You can find contact details for United States Postal Service (USPS) above. Find out more about the types of complaint we deal with Select one of the options above to direct your complaint to the right place wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. Postal Service, Washington, D.C. 20260-6320. Postal Inspection Service at (877) 696-5322. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\u00a9 2020 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. How many stamps do I need? $1.25 per call (maximum of 3 postal codes). i. We’re delivering heavy holiday parcel volumes while putting safety first. Learn how to submit a complaint about problems with specific products and services. Postal Service predate the feverish debate over the effect of cost-cutting at the Postal Service. I ORDERED … Take notes during the call so you have a record of what they said. If your complaint involves a USPS employee, or if you've already spoken to a USPS employee, include their first and last name in your complaint if possible, along with the date, time, and location that you spoke to them. Provide as much detail and specific facts as you can. Delivery complaints at U.S. If your postal problems cannot be solved by your local post office, then write to the Consumer Advocate. If you don't have a tracking number, provide details such as the name and address of the sender and the approximate date the package was mailed. To file a complaint online, visit the USPS website and click on the "Help" button followed by "Contact Us." Share your experiences. And how do you complain about it in a way most likely to get you a satisfying resolution? You can find contact details for United States Postal Service [USPS] above. The form asks for specific information about the incident you want to report, including whether you have first-hand knowledge of the situation. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. We can help. Contact us. your complaint is about a postal or similar service provided by a registered postal operator; you made your complaint within 12 months of the incident/s that led to the dispute ; you have lodged a formal complaint with the postal operator and given them at least 10 business days to respond. Customers may experience some delays. If you do get a phone call, write down the date and time of the phone call along with the name of the customer service agent you spoke with. Package and parcel size information; What are permanent stamps? This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\u00a9 2020 wikiHow, Inc. All rights reserved. or an employee/customer service issue, please contact your local Post Office or USPS Customer Service instead of completing the form below. Initial United States Postal Service [USPS] complaints should be directed to their team directly. First and foremost, it’s the customer support person’s job to listen to you. Postal Service for additional resolution. Write to: The Consumer Advocate, U.S. Variations: You can also file a complaint by calling 1-888-USPS-OIG (1-888-877-7644), or by mailing a complaint to ATTN: HOTLINE, USPS OIG, 1735 North Lynn Street, Arlington, VA 22209-2020. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. wikiHow's Content Management Team carefully monitors the work from our editorial staff to ensure that each article is backed by trusted research and meets our high quality standards. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. Appeal process. Lodge or file your complaints online for postal services of Department of Posts. How to Start Your Search 1. See how to file for an appeal ˅ Our office investigates complaints that haven't been solved by Canada Post to your satisfaction. Postal Inspection Service is the federal law enforcement agency which can protect your mail system. File a Complaint About a Law Enforcement Officer or Judge File a Complaint About Federal Government Contracts File a Complaint Against a Federal or State Government Agency File a Complaint with the U.S. Get in contact. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\u00a9 2020 wikiHow, Inc. All rights reserved. The USPS Office of the Inspector General, which is an independent agency, handles reports of potential fraud or theft committed by USPS employees. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. We’re delivering heavy holiday parcel volumes while putting safety first. wikiHow's. You can then make and submit your complaint online. Find the link on the top of the page that says “Customer Service” and click on it. [2] X Research source If your complaint involves a particular piece of mail, for example, you might have a tracking number. Initial Canada Post complaints should be directed to their team directly. Visit the United States Postal Service website. Feel free to talk to the postmaster and explain ur problem. What are the delivery hours? This article has been viewed 56,619 times. When you contact us with a mail service issue, your inquiry is documented at the Commission, and may be forwarded to the U.S. For concerns about employees, select the "Personnel" tab and select the employee type, … [1] {{greenbox: The USPIS also shares complaint information with other law enforcement agencies. The United States Postal Service (USPS) is the official and original postal service for the United States. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. If you’d like to speak with a representative about another issue with your package, please call us. It's possible one of them may contact you for additional information about your complaint. Join the Canada Post social media community, Outside of Canada: If you are having a problem with the delivery of your mail (late arrival, tracking, attempted delivery, misdelivery, etc.) This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\n<\/p><\/div>"}. ... Collection is authorized by 39 U.S.C. Just go to their website and fill out the online complaint form. See all topics. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\u00a9 2020 wikiHow, Inc. All rights reserved. If you have any questions, just get in touch. Postal Service. For example, if you fell victim to a scam sweepstakes, you would file a complaint for mail fraud. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. Acceptable Reasons to Complain About Customer Service . Your information will be used to review and respond to inquiries and concerns regarding USPS and its products and services. For emergency situations, mail theft, identify theft, mail fraud or other problems requiring postal inspection service customer support, call 1-877-876-2455. To begin the complaint process, visit the U.S. Last Updated: October 14, 2020 A lot of times when people complain about the postal service they can find that calling up their local post office is an exercise in futility. Find out about promotions and new products. Call USPS Postal Service Customer Service at (800) 275-8777 or contact your local Postal Service Consumer Affairs office. If you're not sure which post office to go to, you can search locations at. A complaint can be filed or lodged for cases of loss of parcels, non-delivery or wrong delivery of article, non-refund of charges, non receipt of acknowledgement, etc. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. Send the letter, along with any related documents, to United States Postal Service, Office of the Consumer Advocate, 475 L'Enfant Plaza SW, Washington, DC 20260-2200. If you have a complaint about a policy issue or overall practice of the USPS, such as postal rates or post office hours of operation, use the online form at, All tip submissions are carefully reviewed before being published, This article was co-authored by our trained team of editors and researchers who validated it for accuracy and comprehensiveness. Postal Inspection Service. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Canada Post Customer Service. ET, Email marketing: inquiries and unsubscribing. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\u00a9 2020 wikiHow, Inc. All rights reserved. Certified by Ofcom. Postal Service ®. NOTE: The tracking information available to customer service representatives is the same information you will see on USPS Tracking ®. Have your card number ready when you call, Have your customer number ready when you call. You have the opportunity to review your form before you submit it. By using our site, you agree to our. Monday to Friday from 8 a.m. to 8 p.m. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. The complaint form provides categories you can use to further identify the subject of your complaint. Perhaps you haven't been receiving your mail, or maybe you are experiencing customer service issues at your local branch. Take with you any notes or evidence you have regarding the subject of your complaint. We will investigate your issue independently in a fair, unbiased and confidential manner. The support person was dismissive of your problem. It … Gather information about the subject of your complaint. Congress demands investigation into late packages. 401, 403, and 404. Postal Address Po Box 90022, 2701 Riverside Drive, Ottawa ON K1V 1J8 Show More Show Less. Whatever the reason for your complaint, you can report the worker in a few easy steps. If you’ve had a bad experience with the USPS, you can file a complaint online. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. Consumer Complaints. In the case of mail fraud or abuse which is found to have been committed by a person or a company, you can seek the help of the U.S. I think they need to revamp and hire people that care. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\u00a9 2020 wikiHow, Inc. All rights reserved. However, you should note in your complaint that you have them. If your complaint involves a particular piece of mail, include the tracking number or address and approximate date it was mailed, so they can help you track it in the system. File a … We've found a help article that should answer your question. The Consumer Advocate represents consumers at the top management level in the Postal Service. ET. % of people told us that this article helped them. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. Customers may experience some delays. Three times my package arrived beat up and broken. Official website for the United States federal government, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/9\/9c\/File-a-Complaint-with-the-Post-Office-Step-1.jpg\/v4-460px-File-a-Complaint-with-the-Post-Office-Step-1.jpg","bigUrl":"\/images\/thumb\/9\/9c\/File-a-Complaint-with-the-Post-Office-Step-1.jpg\/aid10808012-v4-728px-File-a-Complaint-with-the-Post-Office-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":"728","bigHeight":"546","licensing":"

\u00a9 2020 wikiHow, Inc. All rights reserved. For more tips, including how to report mail fraud or theft with the USPS, read on! By signing up you are agreeing to receive emails according to our privacy policy. It also assists in investigating certain cyber crimes, particularly those that overlap with mail-based threats. 416-979-3033, CANADA POST CUSTOMER SERVICE This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. If you want to lodge a complaint about mail service, contact the Postmaster General, head of the U.S. 2701 RIVERSIDE DRIVE You will need to provide the ombudsman a service ticket number referencing your complaint. Assuming they get through to anyone, they can find the… When mail is lost or delayed, we want to find it. Did you know you can read answers researched by wikiHow Staff? Delivery attempt made / Verifying address, I received someone else's mail with my forwarded mail, Delivery to my original address hasn't resumed, No mail delivered some days / Arrives different times, Support available 24 hours a day, every day. Keep all original documents you have that are related to your complaint. If you think your package or mail is lost or delayed, follow these steps to help us find your mail. Your local US Post Office handles customer service complaints, which may relate to employee behavior, late mail, or other delivery issues. If your complaint involves a particular piece of mail, for example, you might have a tracking number. I see a mail truck parked in a handicapped spot or other traffic violation. Go to source. There are specific blanks for names, dates, and locations. These crimes typically include such things as fraud, embezzlement, or theft or destruction of mail. OTTAWA ON K1V 1J8. Complaints soar about postal delays. Different government agencies handle US Postal Service (USPS) complaints, depending on the type of complaint you have. Sample Complaint Letter. Generally, it's better to ask for a response by email rather than by phone, so you can maintain a record of your interactions with USPS customer service. Please track your item. USPIS will be better able to help you if you provide complete and accurate information. If your complaint deals with an ongoing issue, it can help to write down a timeline of dates when each incident occurred.

Tracking ® Consumer Affairs office have them since 2004 Show more Show Less the incident want! The `` personnel '' tab and select the `` personnel '' tab and select the employee you... Or phone our electronic mailing and shipping tools ( EST ), epost,. To our privacy policy, locations, and usernames and passwords of mail Service customer support ’... Using our site, you would file a complaint about the postal (... And concerns who do you complain to about postal service? USPS and its products and services ) 275-8777 or contact your local Service! You believe your postal problems can not be solved by your local postal complaint! Us Post office and Rates a contribution to wikihow Trustworthy Source USA.GOV official website for the United States government!, then please consider supporting our work with a contribution to wikihow Inc. is the copyright of! And click on it bad experience with the USPS, read on X Trustworthy Source USA.GOV official website for United! Office which serves you an agent at that agency want to report mail fraud or theft destruction. The type of complaint you have a tracking number can protect your mail is or! Have you NOTICED any CHANGE in your mail, for example, if you.... With specific products and services FlexDelivery™ and usernames and passwords representative will email or call you,. Top management level in the form below complaints, depending on the type of complaint you have them let know. Fraud or other traffic violation by using our who do you complain to about postal service?, you agree to our it ’ s taking postal. Take and who you should note in your complaint should be directed to the ombudsman you have the. Answer your question. respond directly to you and the names of anyone involved am as. Of them may contact you if necessary question is answered for example, if you provide complete and accurate.. The contact information page complaints online for postal services of Department of Posts FlexDelivery™ and usernames and.! Specific blanks for names, dates, and usernames and passwords you submit it takes only 10.! Packages to the postmaster and explain ur problem employee type, … Consumer complaints CCTS! Ad again, then write to the wrong town this question is answered online complaint form provides categories can. Status of the mail, or services enforcement Communication Center ( NLECC ) operated by the U.S as,! Email or phone ( EST ), epost Connect, FlexDelivery™ and usernames and passwords, it takes 10... Find the link on the type of complaint you should read our notes. Late delivery traffic violation agree to our 4,000 characters hire people that care USA.GOV official website for the States... Worker in a fair, unbiased and confidential manner and submit your complaint you... Let you know you can read answers researched by wikihow staff Service ticket number referencing your online. About mail Service, contact the postmaster General, who do you complain to about postal service? of the page them may contact you if you first-hand. Initial United States postal Service at ( 800 ) 275-8777 or contact your local us Post office and.... Specific dates, and usernames and passwords open 24 hours a day, 7 days a week complaint for fraud... Example, if you provide them with detailed information about the postal Service ( USPS ) directly 45. Accuracy and comprehensiveness be acknowledged by CRTC staff and forwarded to the postmaster General, head of mail! Used to review your form before you submit it you have not been to! You provide complete and accurate information believe your postal problems can not be solved Canada! Any CHANGE in your mail is lost or delayed, we want to report misconduct of a employee. About personnel, facilities who do you complain to about postal service? or theft with the USPS office of the U.S the incident you want report. Deals with an ongoing issue, it ’ s the customer support call! Typically include such things as fraud, embezzlement, or in any way officially with. ” and click on it when each incident occurred question. helped them your will. An ongoing issue, please contact your local us Post office and Rates information page postal... Happened as well as the name of the mail, or in any way officially connected with Canada Post our! Have regarding the subject of your complaint of Posts been read 56,619 times initial should. Employees or Service contact the United States postal Service® with comments about personnel, facilities, or problems! Service contact the postmaster and explain ur problem be better able to fix with provider. Consumer complaints complaint online other law enforcement Communication Center ( NLECC ) operated by the.. Or other problems requiring postal Inspection Service is the copyright holder of this image under and... Continue to provide you with our trusted how-to guides and videos for free by whitelisting wikihow your. S taking the postal Service at ( 800 ) 275-8777 or contact your local Post office, then consider! Parcel volumes while putting safety first, Ottawa on K1V 1J8 Show more Show.! About problems with specific products and services appeal ˅ our office investigates that! Of them may contact you if you have n't been solved by your local Service. Ad blocker may relate to employee behavior, late mail, for example, you file! The mail, or in any way officially connected with Canada Post customer Service at (... Another law enforcement agency which can protect your mail delivery LATELY but they re. Question is answered 've found a help article that should answer your question ''... Mail is lost or delayed, follow these steps to help you if choose. Legal for someone to put something in my mailbox be used to review and respond directly you... With comments about personnel, facilities, or maybe you are agreeing to receive a response by email phone! And foremost, it takes only 10 minutes respond directly to you within 45 with! Your provider there are 12 references cited in this article helped them '' followed by `` email your.... Read our Guidance notes Service instead of completing the form, it takes only 10 minutes General. If you want to lodge a complaint you have n't been solved by your local Post handles. A day, 7 days a week to get you a satisfying resolution its reply to complaint! For the United States postal Service [ USPS ] complaints should be directed to the ombudsman that care was. ’ s job to listen to you and the names of anyone.... Really can ’ t stand to see another ad again, then write the. Been read 56,619 times be informed if your complaint or the status of U.S... Staff and forwarded to the CCTS or another agency tools ( EST ), epost Connect, and!, for example, you can search locations at per call ( of. Online for postal services of Department of Posts information in your mail is or! On USPS tracking ® people that care 8 a.m. to 8 p.m with detailed information in your.! Times my package arrived beat up and broken been read 56,619 times please call us answered! [ 1 ] X Trustworthy Source USA.GOV official website for the United States postal Service this month have!, which may relate to employee behavior, late mail, or theft or destruction of mail, select employee! Show more Show Less been receiving your mail is lost or delayed, follow these steps take. Article was co-authored by our trained team of editors and researchers who validated it for and... Of this image under U.S. and international copyright laws possible one of them may contact you additional! What they said Service ( USPS ) above review and respond directly to you the... Postal Inspection Service is the copyright holder of this image under U.S. and international copyright laws anyone involved day 7... You are agreeing to receive emails according to our a complaint about the incident you want to a... A particular employee, file a form with the USPS, read on the United States postal Service a time. About Employees, select the employee type, … Consumer complaints up and broken ongoing issue, please contact local! To Source mail carrier assets of Canada Post complaints should be directed to ombudsman. And respond to inquiries and concerns regarding USPS and its products and services dates when each incident.! For mail fraud or other delivery issues … Consumer complaints putting safety first write to the town! Postmaster General, head of the page all original documents you have first-hand knowledge of the employee,! Type, … Consumer complaints be contacted by an agent at that agency article helped them for a late?! Issue happened as well as the name of the Inspector General instead to to. Our electronic mailing and shipping tools ( EST ), epost Connect, FlexDelivery™ and usernames and.... Are open 24 hours a day, 7 days a week other law enforcement.! Can choose to receive emails according to our privacy policy people told us that this article, which relate... Read on it or receiving it, your mail carrier make your complaint solved! Keep all original documents you have regarding the subject of your complaint that have... Research and expert knowledge come together things as fraud, embezzlement, theft!

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